Refund & Return Policy

Last updated: September 18, 2026

At NightFire Dragon, customer satisfaction is our top priority. We want you to love your 3D Dragon Lamp as much as we do! If you are not entirely satisfied with your purchase, we are here to help.

1. 30-Day Money-Back Guarantee

We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return or refund.

To be eligible for a return:

  • The item must be in the same condition that you received it (undamaged and fully functional).
  • It must be in its original packaging, including all accessories (USB cable, stand, and user manual).
  • You will need the receipt or proof of purchase.

2. Damaged, Defective, or Incorrect Items

Please inspect your order upon reception. If the item is defective, damaged in transit, or if you received the wrong item, please contact us immediately at support@nightfiredragon.com.

To speed up the process, please include:

  1. Your Order Number.
  2. Clear photos or a short video showing the damage/issue.

Resolution: If your lamp arrives damaged or defective, you do not need to return the broken item—we will send you a free replacement or issue a full refund immediately!

3. How to Initiate a Return

If you wish to return your item for a personal reason (e.g., changed your mind):

  1. Contact our support team at support@nightfiredragon.com with your order number and reason for return.
  2. If your return is accepted, we will send you instructions on how and where to send your package.
  3. Please note: Return shipping costs are the responsibility of the customer unless the product arrived damaged or defective. Items sent back to us without first requesting a return will not be accepted.

4. Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

5. Refund Process

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund:

  • If approved, your refund will be processed automatically to your original payment method (Credit Card, PayPal, etc.).
  • Please allow 3 – 7 business days for your bank or credit card company to process and post the refund to your account.

6. Order Cancellations

If you wish to cancel your order, please email us within 12 hours of placing it. Once an order has been processed and shipped from our warehouse, it cannot be canceled, but you can return it upon arrival according to our policy.

7. Contact Us

If you have any questions regarding refunds, returns, or order issues, please reach out to our dedicated support team:

  • Email: support@nightfiredragon.com