Shipping Policy

Last updated: September 18, 2026

At NightFire Dragon, we are committed to delivering your order as quickly and safely as possible. Every dragon lamp is carefully inspected and packaged with protective foam to ensure it arrives in perfect condition.

1. Processing Time

  • All orders are processed and prepared for shipping within 1 to 3 business days (excluding weekends and holidays).
  • Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking number.

2. Shipping Rates & Delivery Times

We offer FREE Worldwide Express Shipping on all orders! Estimated delivery times depending on your location are as follows:

  • United States & Canada: 6 – 10 business days
  • United Kingdom & Europe: 5 – 9 business days
  • Australia & New Zealand: 7 – 12 business days
  • Rest of the World: 8 – 15 business days

Please note: Delivery times are estimates and may vary slightly due to local customs clearance or postal courier delays.

3. Order Tracking

Once your order ships, you will receive an automated email with a direct tracking link. You can use this link to track your package's journey step-by-step in real time.

If you do not receive tracking information within 4 business days of placing your order, please contact us at support@nightfiredragon.com.

4. Customs, Duties & Taxes

NightFire Dragon is not responsible for any customs fees, import duties, or local taxes applied to your package upon arrival in your country. All fees imposed during or after shipping are the responsibility of the customer.

5. Damaged or Lost Packages

  • Damaged Items: If your dragon lamp arrives damaged or broken due to transit, please take clear photos/videos of the damaged item and packaging, and email us immediately at support@nightfiredragon.com. We will send you a free replacement right away.
  • Lost Packages: If your tracking status shows delivered but you haven't received it, please check with family members or neighbors first. If it is still missing, reach out to our support team for assistance.

6. Incorrect Address Disclaimer

Please double-check your shipping address before placing your order. We are not responsible if a package is undeliverable due to an incorrect or incomplete address provided at checkout. If you notice an error, contact us immediately within 12 hours of purchase so we can update it before shipping.

7. Contact Us

If you have any questions or concerns regarding shipping, please reach out to us:

  • Email: support@nightfiredragon.com